Call Us : (917) 410-4001Who We Are
This website (primepublishinghub.com) is operated by Prime Publishing Hub, a trading name of SYNOVA CANVAS TECH LLC, a USA-registered limited liability company. References to “we,” “us,” or “our” in this policy mean Prime Publishing Hub / SYNOVA CANVAS TECH LLC.
Registered office: 1979 Marcus Ave, New Hyde Park, New York 11040, USA
Email: info@primepublishinghub.com
Phone: (917) 410-4001
Scope of this Policy
This policy explains how we handle personal information when you:
- visit this website;
- submit a contact form, quote request, newsletter sign-up, or lead modal on this site;
- email, call, or chat with us about our services;
- engage us for a paid book writing, editing, design, or publishing service.
This policy does not cover third-party websites or platforms that we may link to or distribute your book through (for example, Amazon KDP, IngramSpark, Apple Books, Kobo). Those platforms have their own privacy notices.
Information We Collect
Depending on how you interact with us, we may collect:
- Identity & contact data — full name, email, phone, country/region, and details you voluntarily provide in a form or message.
- Project data — manuscript details, genre, word count, timeline, budget indications, and other information needed to scope a project.
- Billing data — billing contact details. Full card or bank details are handled by our payment processors and are not stored on our servers.
- Communications — records of emails, call logs, SMS, and live-chat transcripts.
- Technical data — IP address, device type, browser, referring URL, and session data collected by our hosting, analytics, and tag tools.
- Marketing attribution — UTM parameters, Google Click IDs (gclid), and conversion signals tied to ads you may have clicked.
We do not intentionally collect sensitive data (race, religion, health, biometrics, political views) through this website. Please do not submit that type of information through our forms.
How We Use Your Information
We process personal information for the following purposes:
- Respond to you — reply to enquiries and prepare written quotes or agreements.
- Deliver the service — perform editing, design, production, and distribution setup; communicate progress.
- Billing & records — invoice, collect payment, handle refunds, and maintain financial records required by law.
- Service improvement — understand usage, diagnose issues, and improve content, pricing, and experience.
- Marketing (with consent) — send service updates and newsletters you opted into. Opt out any time via the unsubscribe link.
- Security & legal — prevent fraud and abuse; comply with law; establish or defend legal claims.
We do not sell your personal information. We do not use your personal data or the content of your manuscript to train third-party AI models.
Legal Bases for Processing
If you are in the European Union, United Kingdom, California, or another region with specific data-protection laws, we rely on the following legal bases:
- Contract — pre-contract steps at your request and performance of a contract with you.
- Legitimate interests — operating and securing our business, responding to enquiries, and marketing to existing customers where permitted.
- Consent — non-essential cookies, SMS marketing, and email newsletters. Withdraw consent any time.
- Legal obligation — accounting, tax, and regulatory compliance.
SMS & Email Communications
If you check a consent box on a form, you may receive service-related or marketing messages by email or SMS. Message frequency varies and standard message / data rates may apply.
- Email — unsubscribe using the link in any marketing email.
- SMS — reply STOP to opt out or HELP for help. Opting out of SMS does not opt you out of transactional messages for an active project.
International Transfers
We are based in the United States. If you access our services from outside the US, your information will be transferred to and processed in the US, which may have different data-protection laws to your country of residence. Where required, we use appropriate safeguards such as standard contractual clauses with our providers.
Retention
We keep personal information only as long as needed for the purposes above or as required by law:
- Inquiry / lead data — up to 24 months after the last interaction, then archived or deleted.
- Active customer records — duration of engagement plus 7 years to meet tax, accounting, and dispute-resolution obligations.
- Marketing consents — until you withdraw consent or we stop the campaign.
- Analytics logs — up to 26 months (Google Analytics default).
Security
We use reasonable administrative and technical safeguards appropriate to the nature of the data we hold, including encrypted connections (HTTPS), access controls, and background checks for staff with access to customer data. No system is 100% secure and we cannot guarantee information security over the internet. Notify us immediately if you believe your account or data has been compromised.
Your Rights
Subject to applicable law (GDPR, UK GDPR, CCPA/CPRA, and similar), you may have the right to:
- access the personal information we hold about you;
- request correction of inaccurate or incomplete information;
- request deletion of your personal information;
- object to or restrict certain types of processing;
- withdraw consent where we rely on consent;
- port your data to another provider in a common format where applicable;
- lodge a complaint with your local data-protection authority (for example, the ICO in the UK or a state attorney general in the US).
To exercise any of these rights, email info@primepublishinghub.com. We may need to verify your identity before acting on a request.
Children
Our services and website are intended for adults aged 18 and over. We do not knowingly collect personal information from children under 13 (under 16 in the EU/UK). If you believe a child has provided us with personal data, contact us and we will delete it.
Advertising, Testimonials & Results
Any examples, case studies, screenshots, or testimonials on this site describe past experiences of specific clients and are not a guarantee of future sales, rankings, reviews, media coverage, awards, or any other commercial outcome. Individual results vary and depend on many factors outside our control, including book quality, market conditions, and reader response.
Changes to This Policy
We may update this policy from time to time. The “Last updated” date above will change when we do. Material changes will be posted on this page. Continued use of the site after a change means you accept the revised policy.
Contact Us
Questions, complaints, or requests about this policy:
Email: info@primepublishinghub.com
Phone: (917) 410-4001
Mail: Prime Publishing Hub, 1979 Marcus Ave, New Hyde Park, New York 11040, USA