Refund Policy

Who this policy applies to

This policy applies to services purchased from Prime Publishing Hub (a trading name of SYNOVA CANVAS TECH LLC) through this website, a signed service agreement, or an invoice we issued directly. By placing an order, you agree to the terms below and to our Terms & Conditions.

Our commitment

We stand behind the quality of our work. If you are not satisfied with a deliverable, please tell us promptly so we can investigate, revise, or — where appropriate — issue a refund consistent with this policy.

Refund eligibility

You may be eligible for a refund in the following situations:

• Cancellation before work begins: You may cancel within 7 days of payment and before we have begun work on your order, for a full refund of amounts paid (less any non-refundable third-party fees already incurred on your behalf, such as ISBNs or platform listing fees).
• Material failure to deliver: If we fail to deliver a milestone we agreed to in writing and cannot cure the failure within a reasonable period after written notice from you, you may request a proportional refund for the undelivered portion.
• Duplicate or incorrect charges: We will promptly refund verified duplicate payments or amounts charged in error.

Partial refunds once work has started

After work has started, refunds (if any) are calculated pro rata based on the portion of the service not yet performed at the time of your request. Time already spent on research, consultation, editing, design iterations, project management, or third-party coordination is not refundable.

Non-refundable items

The following are not refundable:

• Fully delivered and approved deliverables.
• Third-party costs paid on your behalf (for example, ISBN purchases, platform listing fees, ad spend, printing runs, distribution setup).
• Rush or expedited fees once the rush work has begun.
• Custom illustration, artwork, or ghostwriting work that has been produced.
• Services terminated because of a breach of our Terms & Conditions by the customer (for example, providing unlawful or infringing content).

No guarantee of commercial outcomes

A refund request cannot be based on the commercial performance of your book — including sales volume, royalties, ranking, reviews, award status, or media coverage. Publishing outcomes depend on many factors outside our control, and we do not guarantee any specific commercial result unless it is stated in a signed agreement.

How to request a refund

Send us a written request that includes:

• Your full name and the email address used for the order;
• Your invoice number or order reference;
• The specific service or milestone you are requesting a refund for;
• A short description of the reason.

Email: info@primepublishinghub.com
Phone: (917) 410-4001
Mail: 169 Madison Ave STE 58444, New York, NY 10016

Review timeline and payment method

We aim to acknowledge refund requests within 5 business days and to complete our review within 15 business days. Approved refunds are returned to the original payment method. Depending on your bank or card issuer, it may take an additional 5–10 business days for the refund to appear on your statement.

Chargebacks

If you have a concern about a charge, please contact us first — we will work with you in good faith. Filing a chargeback before giving us an opportunity to resolve the issue may delay or forfeit your right to a refund under this policy.

Contact

Questions about this policy: info@primepublishinghub.com
Phone: (917) 410-4001

Return to home